Welcome to the Knot Out Therapies. On booking via the www.knot-out.co.uk website, you agree to the following terms and conditions: 

 

Practitioners: All practitioners (the "therapists") listed on the website/platform are self employed and operate independently. Each practitioner is responsible for upholding their professional standards, insurance and indemnity. The www.knot-out.co.uk website & booking system is only to facilitate the scheduling of appointments and classes.

​​

Booking Appointments / Classes: Clients and practitioners can manage appointments via the booking system or via email. It is the responsibility of each practitioner to keep their availability up-to-date and notify the client should they need to cancel or reschedule any appointments.

​​

Payment for Services / Classes: All payments for appointments or classes are to be made directly to the practitioner at the time of appointment. The booking system does not process or handle any payments. The booking confirmation will confirm the preferred payment methods and this can be confirmed directly with their practitioner prior to or at the time of the appointment. 

​​

Cancellation and Rescheduling: Cancellation and rescheduling can take place up to 24-hours before the appointment. Clients are advised to review and adhere to the specific policies of the appointment / class as stated on their booking confirmation. Cancellation charges within 24-hours of an appointment/class are at the discretion of the practitioner/instructor and should be resolved directly with the practitioner/instructor booked.

​​

Communication, Amendments, or Disputes: The owner of Knot Out Therapies, Katrina Davies, would be happy to facilitate any communications / disputes where possible. However, Knot Out Therapies (www.knot-out.co.uk) is not responsible for the actions, services, or outcomes provided by any practitioner. Any issues or concerns with a practitioner's service should be addressed directly with the practitioner. 

​​

Confidentiality and Privacy: Practitioners maintain strict confidentiality and privacy in accordance with their professional standards. 

​​

Clients’ personal information: Client’s personal information will be used in the booking process and handled inline with Knot Out Therapies’ privacy policy. Personal details will be shared to the practitioner booked in order for the practitioner to be able to contact the client in regard to their booking and should the practitioner have any additional consultation information required for the specific service being booked.

​​

Knot Out Therapies reserves the right to modify these terms and conditions at any time. By booking via www.knot-out.co.uk, the client acknowledges that they have read, understood and agreed to these terms and conditions.

​​

If there are any questions or concerns in regard to these terms and conditions, please contact Kat Davies via katdavies46@gmail.com.

​​

SPORTS MASSAGE BOOKINGS

To cancel or reschedule, please contact Knot Out up to 24 hours prior to your appointment. Cancelling within 24 hours of your appointment may result in the full treatment being charged or a partial charge of £10, up to the practitioners' discretion. Cancellations made by a practitioner will be rescheduled at your convenience.

​​

PILATES BOOKINGS

Pay as You Go Bookings:

To cancel or reschedule, please contact Knot Out up to 24 hours before your booked class. Cancellations within 24 hours of the class start time are non-refundable.

​​

Block bookings:

Block Bookings have a 1 pass policy, when notice is provided more than 24 hours beforehand, one class can be cancelled and rescheduled.

Any classes cancelled by instructors will be reimbursed or rebooked where appropriate.